Shipping Policy

Tasty Pepper™ Shipping Policy

We strive to ship your order quickly and securely so your plants and products arrive in the best condition possible. Please review our shipping details below.

A damage shipping box with fragile tape

Shipping Timeframes

🚚 We use USPS Priority Shipping for all live plants, pods, and seeds.

Processing Time: 1-2 business days
USPS Priority Shipping: 2-3 business days
Total Estimated Delivery Time: 3-6 business days (processing + shipping)

📦 Other Product Categories:

Merch & Novelty Items: 6-10 business days
Garden Accessories: Up to 15 business days

Shipping Rates

💰 Varies by location and product. Shipping costs will be calculated at checkout based on your order and shipping destination.

📦 Shipping Liability & USPS Policy

At Tasty Pepper™, we take great care in packaging and shipping your order to ensure it arrives safely. However, once your package has been handed over to USPS or another carrier, we are no longer responsible for any shipping issues that may arise.

🔹 Situations Beyond Our Control Include But Are Not Limited To:

✅ Delayed or Extended Delivery Times – Once shipped, transit times depend on the carrier.
✅ Lost, Stolen, or Misplaced Packages – If tracking shows "Delivered," but you did not receive the package, please check with your local post office, neighbors, or household members. We are not responsible for stolen packages.
✅ Wrongful Delivery by USPS or Other Carriers – If the carrier delivers to the wrong address, please contact them directly to resolve the issue.
✅ Damaged Packages Due to USPS Handling – Any damages caused in transit must be reported to the carrier.

📌 Stolen Packages: If a package is marked as Delivered to an Individual but you did not receive it, we recommend filing a claim with USPS immediately. While we cannot issue automatic refunds or replacements, we understand that stolen packages can be frustrating. In the event of a stolen package, we will work with our customers on a case-by-case basis to find a fair resolution.

✍️ Signature Confirmation: Although not required, we highly recommend that customers opt for signature confirmation at checkout for added security. This ensures your package is handed directly to you, reducing the risk of theft or misdelivery.

If you need assistance, feel free to reach out, and we’ll do our best to guide you through the claims process. 🚚✨

If an issue arises with your shipment, please contact USPS directly to file a claim. If your live plant arrives damaged, refer to our Return & Refund Policy for replacement options.

Thank you for your understanding and support! 🌱🔥